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We are committed to connecting you to the world. In order to keep you connected 24 hours a day, 7 days a week, we have created a reference guide below with trouble shooting tips based on the most common frequently asked questions. For your convenience, we have provided the most current information on each of our products.

If you still need further assistance, please contact us  Online or via Phone

Many support issues are easily resolved: 


  • Check all cables to ensure they're plugged in and tightly fastened.

  • Make sure your remote control has fresh batteries.

  • If your receiver connects through your VCR or DVD player, make sure the unit is off or is set on the channel that allows the signal to pass to the TV.


  • If you're having a problem with your cable modem, try resetting the modem by unplugging the power cord and reconnecting the cable.

  • If resetting the modem doesn't get you connected, restart your computer.


  • Always check and make sure all connections are tight and secure.

  • If your power goes out, portable phones will not work; however traditional phones will if plugged into a live jack unless they are connected to a DIRECPATH phone modem.

  • When you're not using your portable phone, always make sure it is charging on its base.

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